Refund policy

Return & Replacement Policy

We take great care in producing and packaging your fine art prints. However, if your order arrives damaged or is defective, we’ll make it right—with a replacement.

Eligibility

Only items that arrive damaged or defective are eligible for replacement.

Claims must be submitted within 7 days of delivery.

Refunds are not offered under any circumstances.

Required Return of Damaged Items

To receive a replacement, the damaged item must be returned to us. We will provide a prepaid return label once your claim is approved.

How to Submit a Claim

Please email us at info@rhkphotography.net with:

Your order number

Clear photos of the damage or defect

A brief description of the issue

Once approved, we’ll send you a return label and ship a replacement after receiving the damaged item.

Non-Returnable Items

Because each print is made to order, we do not accept returns for:

Buyer’s remorse

Incorrect size or format ordered

Color discrepancies due to screen calibration